# External user commenting error

**URL:** <https://community.silverfin.com/t/external-user-commenting-error/2507>\
**Category:** Templates\
**Created:** [May 6, 2024, 10:15pm UTC](https://community.silverfin.com/t/external-user-commenting-error/2507 "2024-05-06T22:15:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ZachF37](https://avatars.discourse-cdn.com/v4/letter/z/9d8465/32.png) [@ZachF37](https://community.silverfin.com/u/ZachF37)\
**Post date:** [May 6, 2024, 10:15pm UTC](https://community.silverfin.com/t/external-user-commenting-error/2507/1 "2024-05-06T22:15:30Z")

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I have shared a report with an external user in Silverfin, and they are running into issues when trying to save their comments. They are creating a comment under the To-do category and the save button is there but they have expressed that when they click the “Save message” button nothing happens. Has anyone run into this error before?

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**Author:** ![robindeclercq](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.silverfin.com/robindeclercq/32/472_2.png) [@robindeclercq](https://community.silverfin.com/u/robindeclercq)\
**Post date:** [May 8, 2024, 11:20am UTC](https://community.silverfin.com/t/external-user-commenting-error/2507/2 "2024-05-08T11:20:52Z")

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Hi @ZachF37 ,

Thanks for escalating this.

That sounds like pretty weird behaviour and could perhaps be related to a bug in our backend. Would you mind reaching out to our support desk so we can have a proper look at it?

Thank you!

Kind regards,  
Robin