Internally created reconciliation not pulling into exports

Templates Exports
1

Hi,

We are trying to run off an export pack which includes a reconciliation that was internally created. Is anyone able to advise why this wouldn’t be appearing in the export. When we export it, a blank page just comes up.

Any help would be appreciated.

2

Hi @LiamWood and welcome to the Developer Community :wave:

The first thing that comes to mind is the virtual account number.

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If you know where you want this new reconciliation to sit compared to other reconciliations, you can check their virtual account numbers to decide on which number to give to this new template.

If the template still does not show up in export, you can try using a different export style. Some styles contain restrictions on which virtual account numbers are actually being exported. You can see this in the style settings, detail text.

Kind regards,
Romy

3

Hi @Romy_Vermeeren,

That seems to have sorted the issue.

Thanks very much for your help.

Liam