External user commenting error

I have shared a report with an external user in Silverfin, and they are running into issues when trying to save their comments. They are creating a comment under the To-do category and the save button is there but they have expressed that when they click the “Save message” button nothing happens. Has anyone run into this error before?

Hi @ZachF37 ,

Thanks for escalating this.

That sounds like pretty weird behaviour and could perhaps be related to a bug in our backend. Would you mind reaching out to our support desk so we can have a proper look at it?

Thank you!

Kind regards,